COVID-19 GENERAL UPDATE
April 09, 2020
SANGAMON VALLEY PUBLIC WATER DISTRICT’S ONGOING RESPONSE TO COVID-19
At SVPWD we work hard every day to deliver clean, safe, reliable, and affordable water services because our customers deserve nothing less. We wanted to remind you of measures we are taking to assist our customers and employees during the COVID-19 crisis.
SVPWD activated our continuity plan to strengthen our ability to provide reliable, high-quality service to our customers, continue to deliver water and wastewater services that meets all federal and state drinking water standards and protect our small, but essential staff, and customers during this public health crisis.
WE’LL WORK WITH YOU
To those in our community that are able to pay for your services, Thank you! Please know you are helping us continue to provide quality water and wastewater services. However, we understand if you’re experiencing a financial hardship. If you are, please call us at 217-586-2534 to discuss setting up a payment arrangement with our office.
As a reminder, please only flush toilet paper. See the EPA’s recommendations here: https://www.epa.gov/newsreleases/epa-encourages-americans-only-flush-toilet-paper
WE’VE IMPLEMENTED SOCIAL DISTANCING
For employee and customer safety, SVPWD has also closed all in-person customer payments and we have locked our gates. Customers can drop payment in a local drop box at Casey’s, pay by mail, pay online or by phone or through their bank’s bill payment process.
For your safety and the safety of our employees, we ask that you do not approach our employees when you see them working in the field. We request that you follow social distancing recommendations issued by the Centers for Disease Control and Prevention.
For additional information about the coronavirus and drinking water and wastewater, please visit:
Stay connected with us through the options below. We are still available during normal business hours to answer any questions you may have. Our Hours: Mon-Fri 8:00am-12:00pm & 1:00pm-4:30pm.
Website: www.svpwd.com – Sign Up for Notifications Here!