Important Notice: Changes to Your Water Bill Format
Dear Sangamon Valley Public Water District Residents,
The Sangamon Valley Public Water District is making changes to improve your billing experience.
What's Changing?
Starting with the upcoming billing cycle, the Sangamon Valley Public Water District will transition from its current postcard bill format to a letter format. Your bills will now be delivered in envelopes to ensure a timely and better delivery service.
New Bill Format
All bills, including e-bills, will have a new format and look. We understand that this change can be confusing, and we're here to help.
Delivery Options Remain the Same
- Paper Bill Only: You will receive your new letter-format bill in an envelope
- E-Bill Only: You will continue to receive only the digital bill in the new format
- Both Paper and E-Bill: You will receive both versions in the new format
Questions or Concerns?
If you have any questions about the new bill format, or if you have not received your paper bill by November 5th, 2025, please don't hesitate to contact us at:
Phone: (217) 586-2534
We appreciate your patience as we make this transition to better serve you.
Thank you,
Sangamon Valley Public Water District
